NEW! Home to Hub is coming to southeast Oakville starting September 5, 2017.
Home to Hub is an on-request transit service serving the newer communities of North Oakville, and is now available in Southeast Oakville. (see service area maps below)
The Home to Hub service conveniently picks you up/drops you off at the end of your driveway to get you to and from the closest hub where you can connect with conventional transit service.
In north Oakville, the hub is at the Uptown Core Terminal.
In southeast Oakville, the hubs are Oakville GO station and Downtown Oakville (Church and Dunn Streets).
Home to Hub is a shared service that uses smaller capacity buses. It is available Monday to Friday from 6 to 10 a.m. and from 3 to 7 p.m.
To book your trip, call 905-815-2020 or email the following information to email@example.com with “Home to Hub” in the subject line:
Personal information will only be used for the purpose of booking transit, and will not be shared.
Trip bookings are required at least one business day in advance (by 4 p.m. day before) and can be booked up to 10 days in advance. An Oakville Transit representative will follow up by phone to confirm your trip details.
How do I know if I am eligible for this service?
In southeast Oakville the catchment area for eligibility is generally determined by whether a home/business is within a 250m distance of an existing bus route, as shown by the green area in the map. For any locations close to the catchment area boundary (grey areas on the map), requests for service to and from these locations will be reviewed on a case-by-case basis to confirm eligibility.
In north Oakville the catchment area includes the entire subdivision between Sixth Line and Neyagawa, north of Dundas Street, as noted in the map above.
Service is open to anyone travelling to or from a residence or business within the catchment areas.
Do I have to pay extra for this service?
No, regular fares apply although we recommend using the PRESTO card.
Do I have to travel at the same time every day?
No. Your scheduled pick up and drop off time can be different. For example, on Mondays you need to arrive at the designated hub at 8 a.m., but on Tuesdays you need to arrive at 7 a.m.
You will need to provide us your schedule for the week. We will then pre-book your trips on an ongoing basis. You only need to let us know when you are cancelling a trip.
Do I have to travel every day of the week?
No. You may only need transit service on Monday and Thursday. You can book as many days or as few days per week as you like.
Can I only travel to/from the transit hub?
Yes, the service is designated as “Home to Hub”. The nearest transit hub for north Oakville is the Uptown Core terminal (Dundas and Trafalgar), and the hub for southeast Oakville is either the Oakville GO station or Downtown Oakville (Church and Dunn Streets). From these hubs you can access any of the conventional transit routes.
Can I cancel my trips?
Cancellations must be received 24 hours in advance by phone at 905-337-9222. Please specify you are calling to cancel a Home to Hub trip.
Where does the bus pick me up and where do I go to wait for my bus?
On the way to the hub, the bus will pick you up at the driveway of your home. A signed, designated bus bay at the Uptown Core terminal, Oakville GO station and Downtown Oakville (Church and Dunn Streets) will be the pick-up location from the hub.
(Please note: drivers will park on the street at your driveway. Please be ready and waiting for the driver – the driver will not ring or knock at your door).
What happens if I am not at the designated location at the pick-up time?
If you are not at the designated pick up location at the scheduled time, our drivers will leave without you.
What if I need a bus in the middle of the day?
The service is currently available during the rush hour period only. The service may be expanded in the future.