Support Person ID Card
Information for Oakville Transit customers who require the assistance of a support person.
The Oakville Transit Support Person ID Card is a card that identifies a person who, because of their disability, requires regular or occasional assistance while travelling on Oakville Transit buses.
A support person can now ride for free
Support persons travel free of charge on Oakville Transit buses when travelling with someone who has an identified medical requirement for support.
All passengers who wish to have a support person travel with them at no charge, must present their Oakville Transit Support Person ID Card to the bus driver for each trip that a support person travels with them.
One support person is allowed per individual per trip, but your support person may vary. This is in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Support Person ID Card application form
To get your Oakville Transit Support Person ID Card, you must:
- Complete an application (including medical certification of a requirement for a support person)
- Submit the completed form to Oakville Transit for review
Once the application is approved, Oakville Transit will contact the applicant and issue the card.
The Oakville Transit Support Person ID Card is valid for three years from date of issue. Cards are issued free of charge.
Support Person ID Card Application Form
Alternate ways to request the application form:
- In-person at the Oakville Transit Facility at 430 Wyecroft Road or Oakville Town Hall at 1225 Trafalgar Road.
- By email to transit@oakville.ca
- By phone at 905-815-2020. Phone requests will be sent to you by mail.
Submit your application
- In-person at the Oakville Transit Facility at 430 Wyecroft Road or Oakville Town Hall at 1225 Trafalgar Road.
- By email to transit@oakville.ca
- By fax to 905-338-4703
Customer service
905-815-2020
transit@oakville.ca