PRESTO

A reloadable electronic payment system to pay transit fare with the tap of a card.

About PRESTO

Use PRESTO on Oakville Transit and other connecting transit systems to:

Using PRESTO

You can buy a new physical PRESTO card for $4 in person at a customer service outlet or ticket vending machine. A new digital PRESTO card in Apple Wallet or Google Wallet costs $0.

Buy your PRESTO card in Oakville at:

  • Oakville Town Hall, 1225 Trafalgar Road (debit and credit sales only)
  • Oakville Transit office, 430 Wyecroft Road
  • Shoppers Drug Mart locations in Oakville:
    • Third Line and Dundas, 2501 Third Line
    • Bronte, 2297 Lakeshore Road West
    • Dundas and Neyagawa, 478 Dundas Street West
    • Dundas and Prince Michael, 2525 Prince Michael Drive
    • Kerr and Speers, 550 Kerr Street
    • Oakville Place, 240 Leighland Avenue
    • South Oakville Centre, 1515 Rebecca Street
    • Trafalgar and Cornwall, Olde Oakville Marketplace, 351 Cornwall Road
    • Upper Middle and Eighth Line, Upper Oakville Shopping Centre, 1011 Upper Middle Road East
  • Oakville, Bronte and Clarkson GO Transit stations

You can also buy a PRESTO card online for $4 (allow 7-10 business days for delivery).

You must load a minimum of $0.05 or a monthly pass to your card at the time of purchase.

Once you have your card, create a PRESTO account and add your card to it for balance protection in case it is lost, stolen or damaged. A PRESTO account also offers other great features, like autoload and autorenew. 

The one-time issuing fee does not cover replacement for lost, stolen or broken cards. 

With PRESTO in Mobile Wallet, you can tap your phone or watch to pay for transit! PRESTO in Mobile Wallet is available for iOS and Android devices.

Traveling using PRESTO in Mobile Wallet offers the same savings as using a physical PRESTO card.

Learn more about digital PRESTO cards:

Loading funds

You can load your PRESTO card instantly through the PRESTO app’s "load now" feature, or in person at a customer service outlet or PRESTO vending machine . 

You can also load your PRESTO card online or over the phone (1-877-378-6123), but you will have to wait four to seven hours before your funds will be ready to use.

Loading a monthly pass

A monthly pass can be loaded up to seven days into the current month or 19 days prior to the next month. Monthly passes are non-refundable, non-transferable and cannot be converted to regular funds on the PRESTO card.

Oakville Transit monthly passes for adults can be loaded:

  • Online (If you load a monthly pass online for the current month it may take four to seven hours for it to appear on your card.)
  • At Oakville Town Hall or Oakville Transit office
  • At any Shoppers Drug Mart locations in Oakville
  • On the official PRESTO app

Oakville Transit monthly passes cannot be loaded at a GO Transit station. 

Autoload and autorenew

If you’ve added your card to a PRESTO account, you can take advantage of "autoload" and "autorenew".

Autoload is the best way to make sure you always have enough funds on your PRESTO card. Autoload automatically loads funds to your PRESTO card when your balance falls below the minimum you set.

With autorenew, your transit pass is automatically loaded to your physical PRESTO card or PRESTO in Mobile Wallet every month. You can also choose the month that your autorenew ends, if you don't always need a monthly pass.

Another way to pay your fare if you don’t have a PRESTO card or exact cash

You can pay the $4 fare on an Oakville Transit bus using your tap-enabled credit card, debit card or the mobile wallet on your smartphone or watch. Simply tap your credit card, debit card or mobile wallet on the PRESTO card reader when you board the bus. 

Prepaid credit cards and gift cards will not work.

You can use PRESTO contactless to pay your fare on participating transit systems include Brampton Transit, Burlington Transit, Durham Regional Transit, GO Transit, Hamilton Street Railway, MiWay, Oakville Transit, UP Express, TTC and York Regional Transit. You don’t need to ask for a paper transfer if you are transferring between these systems – PRESTO machines will be able to know if you paid your fare using a credit card or mobile wallet within the two-hour transfer period. Just tap your credit card or mobile wallet when you are transferring between buses.

Contactless payments include mobile wallets on smartphones, such as Apple Pay, Google Pay, Samsung Pay, and more. 

For more information, visit the PRESTO contactless payment website.

PRESTO E-Tickets can be purchased, activated and scanned using your smartphone with the PRESTO E-Tickets app. PRESTO E-Tickets offer the same single-fare price as a PRESTO card for adult, senior and youth fares. They are the ideal fare payment option for:

  • Occasional riders
  • Visitors to Oakville
  • Group travel for multiple passengers

PRESTO E-Tickets are currently only available to use locally on Oakville Transit. They are not currently available for use on Burlington Transit, MiWay or GO Transit. If you’re transferring to Burlington Transit or MiWay, ask the driver for a paper transfer at the time of boarding.

You’ll need to set up a PRESTO E-Tickets account to buy and use E-Tickets through the PRESTO E-Tickets app. A PRESTO E-Tickets account is separate from an account on the PRESTO website or app.

PRESTO E-Tickets do not count toward loyalty programs, discounted transfers or co-fares that may be in place for PRESTO cardholders.

Buy a PRESTO E-Ticket

You can buy PRESTO E-Tickets with the PRESTO E-Tickets app using all major credit cards, as well as Debit Mastercard and Visa Debit. You’ll need access to the internet at the time of purchasing. E-Tickets will remain in your account until you activate them. Saving them on your smartphone means you can view and activate an E-Ticket without an internet connection.

PRESTO E-Tickets do not expire. They are final sale and cannot be refunded. They are only valid if activated on a smartphone that you are carrying with you when you take transit. Printouts are not accepted.

You can buy and activate up to 20 E-Tickets at a time, and use those to travel with others who do not have the PRESTO E-Tickets app. Your group must stay together in case you are asked to show proof of payment or if you plan to transfer during your E-Ticket travel window.

You can also send unused E-Tickets to someone else through the PRESTO E-Tickets app. Tickets can only be received by E-Tickets app users, otherwise the tickets are lost and cannot return to the sender.

Using your PRESTO E-Tickets

Just before you board the bus, activate your E-Ticket by opening the PRESTO E-Tickets app on your phone, select the E-Ticket you want to use and select “Activate.” The app will display a QR code that you will scan on the PRESTO device on the bus. An activated PRESTO E-Ticket on your smartphone is your proof-of-payment.

Once you activate the E-Ticket, you can travel for up to two hours with the same ticket. The app will display the time when your travel window will expire and a countdown timer at the bottom of the activated ticket screen. Open the app and scan the QR code of the originally activated ticket each time you board a bus.

When using care-A-van or Home to Hub, present your the activated E-Ticket to the driver for visual validation.

If you have a Youth or Senior PRESTO card, you cannot tap for an additional person. Additional persons will need their own PRESTO card or pay cash for their fare, unless they have a transfer. 

For adult riders, yes, at this time, this feature is available on conventional buses only. If you have enough funds loaded on your card, tap onto the bus PRESTO fare payment device as per usual and then notify the bus driver you wish to pay for an additional rider. You may pay for up to five additional people and each additional person will be charged the cash fare. Each additional customer will be issued a two-hour paper transfer.

If you only have a monthly pass loaded on your PRESTO card, you will not be able to pay for an additional rider.

If you qualify for a discounted fare, you can set up a Child, Youth or Senior fare type on your PRESTO card to make sure you pay the right fare.

You can only set a discounted fare type on your PRESTO card in person, at a customer service outlet. You may be asked for ID when setting up a discounted fare type and when you travel, make sure to travel with proof of age.  

When you tap your card on a PRESTO device, it will make a different sound than an Adult PRESTO card.

Child fare

A child fare applies to those 6 to 12 years of age inclusive. When a child turns 13 years old, their PRESTO card will automatically become an Adult card. You will need to visit a Customer Service Outlet and set a Youth fare type on it, otherwise an Adult fare will be charged when they tap.

Youth fare

A youth fare applies to those 13 to 19 years of age inclusive.

Your Oakville Transit fare is fully covered when connecting to GO Transit service. The PRESTO card will calculate the discount automatically.

Going to GO Transit

You will pay the full Oakville Transit fare. When you connect to GO Transit and tap your PRESTO card, you will receive a discount on your GO fare that is equal to your Oakville Transit fare.

Coming from GO Transit

PRESTO will know if a GO Transit trip has been completed and automatically gives you a free ride on Oakville Transit.

Find out more about transferring with PRESTO.

If the balance on your physical PRESTO card is less than $50, it can be refunded at the Oakville Transit office at 430 Wyecroft Road. You will need to present your PRESTO card and a completed “Form B” which can be found on PRESTO's Paper Forms page. Refund requests for PRESTO in Mobile Wallet cards need to be sent to PRESTO by mail. 

Monthly passes cannot be refunded or converted to regular funds on the card.

Find out more about PRESTO refunds.

For PRESTO customer service, account inquiries and other information, visit the PRESTO website where you can find helpful FAQs or contact PRESTO.