Oakville Transit On Demand

Download the Oakville Transit On Demand app

The Oakville Transit On Demand app is available in the App Store (on iOS devices) or Google play (on Android devices).

• Download from the Apple App Store
• Download from the Google Play Store

1. Download Oakville Transit On Demand app from your app store
2. Click on Register
3. Enter your registered phone number and hit confirm. A verification link will be sent to your phone. You can also choose ‘call me with the code’ to have the code relayed via a phone call
   • Care-A-van customers can use their existing phone number to login. New On-Demand Riders will need to register with their phone number.
4. Enter the verification code and hit confirm
5. A screen will appear for you to enter your profile information. Hit confirm at the bottom of the screen when done
6. Riders will be taken to the Oakville Transit On Demand trip screen where they can book trips.
7. Riders can view upcoming trips and see past trips by clicking on the icon at the top left of the screen.

Additional tips for downloading the mobile app

Use the Oakville On-Demand App User Guide (pdf)

*Oakville Transit does not have the choose payment option feature.

Recommended mobile operating systems

IOS 9.0 and Android 5.0 are the minimum versions.

Technical problems with the app 

Contact Oakville Transit at 905-815-2020, Monday to Friday between 8:30 a.m. and 4:30 p.m. or by email at transit@oakville.ca.

How to Register as an existing user

You can use the Oakville Transit On Demand (Rider) web portal to book, cancel and confirm your rides online.

How to log in

1. Go to the Oakville Transit On Demand (Rider) web page
2. Click on Login
3. Enter your registered phone number on file and select confirm. A verification link will be sent to your phone. You can also choose ‘call me with the code’ to have the code relayed via a phone call.
4. Enter the verification code and select confirm
5. Riders will be taken to the Oakville Transit On Demand home screen where you can book trips, view upcoming trips and see past trips by clicking on the icon at the top left of the screen

How to Register as a new On Demand Rider 

1. Go to the Oakville Transit On Demand (Rider) web page
2. Click on Register
3. Enter your phone number. A verification code will be sent to your phone number. You can also choose ‘call me with the code’ to have the code relayed via a phone call
4. Enter the verification code and click confirm. 
5. A pop up will appear for you to enter your profile information. Hit Confirm at the bottom of your profile once you are done. You will see a profile updated with a green check mark pop up.
6. Riders will be taken to the Oakville Transit On Demand trip screen where they can book trips.
7. Riders can view upcoming trips and see past trips by clicking on the icon at the top left of the screen

Book a trip

1. In the where to field enter the name or address of the location you want to be picked up from and the location you want to be dropped off at 
2. Review and select the confirm button if the information is correct 
3. Don’t forget to book your return trip.

Review scheduled trips

Select the person icon and select the scheduled trips arrow to see your scheduled trips.

Review past trips

Select the person icon and select the past trips arrow to see your previous trips.

Booking with the automated phone line (IVR)

1. Call 905-337-9222 and an automated voice will guide you through a series of prompts.
2. Log into the IVR with your membership ID number and security pin.
   • Year of birth for care-A-van customers
3. Select your pick-up address. (Example: home)
4. Select your drop-off address. (Example: doctor’s office)
5. Select your date of travel.
6. Select the time you would like to arrive or when you want to be picked up.
7. Select if you will be taking a support person, guest or travelling alone.
8. Confirm your mobility device or press 0 to speak with a Mobility Coordinator if you need to change it.
9. Confirm your booking details. 
10. Submit your booking. 
11. Book your return trip by pressing 1.

Automated reminders

Night before automated reminder

Notifications by phone will only be issued between 6 and 9 p.m. the day before your scheduled trip.

If answering machine is detected

If your reminder goes to your voicemail, the message will play twice. Please wait to hear the entire message. 

Arrival notification

You will receive an automated phone call reminder the day of your trip. If you want to cancel your trip at this time, follow the prompts.

Where’s my ride?

To check the status of your trips scheduled within the next two hours, call 905-337-9222 and an automated voice will guide you through a series of prompts. Select option 2.

Standard messaging and data rates from your wireless carrier may apply. 

Service bulletins

Don't forget to listen to the bulletins before the main menu for important information you may need to know.

Need help?

Press 0 if you would like to speak to a Mobility Coordinator. Coordinators are available by phone Monday to Friday from 8:30 a.m. to 4:30 p.m.